Robot “Robi” guides visitors through the 25hours Hotel The Circle

In case guests look for something to eat, "Robi" can also book a table at the Restaurant NENI on the top-floor of the hotel. © Steve Herud

31.01.2019

The design hotel supports the company Moji in in testing robotic technologies in everyday situations to improve and develop them. The artificially intelligent machine is going to advance its service qualities during the next three years in the hotel. Find the video in the gallery below.

Robi is already fulfilling the most important task – entertaining the guests – to the satisfaction of his boss, General Manager, Nils Jansen who said, "Robi greets all visitors in the lobby and asks whether they have had a good trip and asks where they are from. He also asks, "Do you want to take a selfie with me?" A guided tour of the hotel with information about the different room categories and the sauna is also no problem for Robi. He will take guests to see the meeting rooms on the ground floor and show them the NENI Restaurant as well as the Monkey Bar. Robi is able to easily communicate in German and English.

Just like his human colleagues he can provide theatre and restaurant tips, describe the route to the airport, provide information about events and functions, and be called upon as a guide. Any visitor who is interested in the special history of the hotel building, the Gerling Quartier in the Friesenviertel, can look forward to Robi's insights. Jansen adds, "Trainee Robi is a quirky addition for us, and he still has a lot to learn. He can't replace a real human, though."

Robi is in a constant learning process

The smart robot's autonomous navigation software allow it to reliably guide guests throughout the hotel. Robi will also be able to order a taxi or reserve a table at NENI in the near future. These and other wishes and questions from the guests will be passed on by the hotel staff to mojin, who will then program the requested features accordingly.

The 25hours Hotel The Circle is one of the CCB's conference hotel partners.

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